This feature allows a client to setup automated routing of phone calls based on certain rules which are setup in this feature’s configuration. This differs from Extensions in that the customized routing is automatically launched if the caller has met the rules a client sets by this feature; no entry is made by the caller on their phone. To reach this feature click Edit Campaign from the main Campaign screen.
On the left hand side click on the Campaign Options header and select "Enable Destination Routing" from the drop down.
There are four rule types that can be set on a campaign; Caller State, Caller Zipcode, Caller Area Code, and Called Time. But only one type can be used per campaign.
Caller State will route a caller to a specific destination number if their incoming caller ID is from a certain US state, such as OH or FL. Simply add the official 2 letter postal abbreviation of the state in the Caller State field and then the ten digits of the phone number that callers from this state should be routed to in the Destination Number field. Then click Add. In the below example, anyone calling from an Ohio based phone will be routed to 2169206413.
Caller Zip-code will make the same automated routing, based on what zip-code a person calls from. Enter the 5 digits of the zip-code in the Caller Zip-code field and then the ten digits of the phone number that callers from that area should be routed to in the Destination Number field. In the below example anyone calling from a phone number from 44131 (Independence, OH) will be routed to 2169206413.
As you can see, you can also enter them as either a range, by having the two zip-codes separated by a dash which then has any caller from the zip-codes within the range of those two zip-codes routed to the same destination number set in the rule. In the 3rd rule above, zip-codes can also be entered as comma separated lists.
Caller Area Code will then route based on the area code (also known as NPA) of the caller’s phone. The rules for this type are also very similar to zip-code in that areas can be entered as single entries, ranges separated by a dash, or multiple entries in one rule separated by a comma.
And finally the most used option, Called Time will route a call based on when the person calls, which is very useful for setting up after-hours call routing to an after-hours answering service. In the below example, a couple rules are shown if a person calls during certain times they will routed to that rule’s set destination number.
You can enter a rule as either a specific day, all weekdays, or all weekend days, followed by the time range for that day(s) for which this rule should apply. Note as you can see below that a rule’s time range cannot overlap Midnight, instead you will need to setup 2 rules, one going up to 11:59pm and then another one from Midnight to the desired end time.
Like Extensions, if the caller does not meet any of the rules you set in either type here, they will be routed to the Default Destination Number set in the Edit Campaign screen.
Once this feature is setup, on the Edit Campaign screen the below options will appear instead of the Configure button for this feature.
Clicking Disable will remove and delete any rules currently set on this campaign. Configure Destination Routing will enter into the configuration screen of this feature to configure, add, or remove individual rules.