Mongoose Metrics undergoes a rigorous process in blocking and identifying spam calls across campaigns and accounts. All phone numbers undergo a rest period before and after Mongoose Metrics acquire them into our pool of numbers. After a toll-free number is assigned to a campaign, an algorithm determines whether the call is from a spammer based on the frequency and length of calls. Once a number is identified as a spammer, it will be prompted during a call to "press 1 to continue" to filter out automated messages.
Mongoose Metrics allows customers to cancel phone numbers on 1:1 campaigns in the case of a bad number, etc.
Enter your email address and assigned password into the appropriate fields and click "Login"
Click on the tab labeled "Campaigns"
Next to the 1:1 Campaign, click on "Manage Numbers"
Next to the phone number to cancel, fill in the checkbox and click on tab labeled "Cancel Selected Trackable Numbers"
Confirm this is the correct tracking number to cancel and click "Yes, Confirm Cancellation".
You will receive an email confirmation of cancellation before the phone number is removed.
Once the phone number is removed, a new one can be selected. Go to the "Campaigns" tab and click on "Manage Numbers" next to the campaign.
Choose "New Toll-free" or "New Local" depending on the type of campaign.
Click the checkbox next to the number to purchase and click the "Request Numbers" button